Terms and Conditions
for Individuals
Last updated: April 1, 2026
Welcome to the b2c.medinklud.eu website.
These Terms and Conditions (hereinafter referred to as the “Terms”) govern the use of this website and the provision of services by medinklud s.r.o. (hereinafter referred to as the “Company”) to individuals (end users).
By accessing this website, submitting a request, or providing your personal data, you confirm that you are a natural person acting in your own personal interest and agree to comply with these Terms in their entirety.
Important Note: These Terms apply exclusively to the B2C (Business-to-Consumer) segment . If you are a representative of a legal entity or a sole proprietor and are interested in a partnership or in obtaining business services, your use of our resources is governed by the rules of the B2B segment, available on the Company’s relevant domain/subdomain or under a separate agreement.
1. General Provisions
1. General Provisions
1.2. Service Provider Information:
Company Name: medinklud s.r.o.
Registered address: Vajnorská 100/A 831 04 Bratislava - Nové Mesto district
IČO (Identification Number): 53097947
Contact email: info@medinklud.eu
2. Description, Procedure for the Provision and Payment of Services
2. Description, Procedure for the Provision and Payment of Services
- Employment mediation services, including the presentation of candidate profiles to clinics and hospitals.
- Nostrification and recognition of professional qualifications.
- Administrative services related to obtaining a residence permit.
- Educational services and language courses.
- Translation services and assistance in finding accommodation.
Specific rules for each type of service are set out below:
Scope
Consultations, preparation and submission of a document package, payment of state fees, and translations.
Payment
100% advance payment before work on the case begins.
Cost Structure
The total cost of the service consists of two parts:
Service fee (Company’s service charge): includes administration, translators’ work, notarization, and legal support. Work on these items begins immediately upon receipt of payment and scanned documents from the Client.
State fee (transit payment): a fixed amount transferred to the Ministry of Education or to a university upon submission of the application.
Refund Policy
Service fee: Since the work of translators and administrative staff is initiated immediately after the conclusion of the agreement, this part of the payment is non-refundable. By paying for the service, the Client gives their explicit consent to the commencement of service provision before the expiry of the withdrawal period and acknowledges that they lose the right of withdrawal after the full completion of these works.
State fee: This amount is refundable to the Client only if the Client officially withdraws from the service before the Company actually submits the documents to the Ministry of Education or to a university. After the documents have been submitted, the state fee is non-refundable under any circumstances.
Result and Performance of the Service
The subject of the service is professional representation, process support, and qualified preparation of documents, not a guarantee of a specific administrative decision.
The service is considered fully performed at the moment the official decision of the authority is received, regardless of its content. A negative decision caused by academic differences between study programmes, changes in legislation, or the policy of the authority does not constitute grounds for considering the service defective or for a refund.
Timeframes
The Company is not responsible for delays caused by public authorities or delays caused by the Client’s late provision of additional documents.
Course Structure
The full course consists of 4 logical parts / phases:
- Basics of Slovak (or another) language for healthcare professionals — Phase 1
- Medical Slovak (or another) language — Phase 2
- Slovak (or another) language for doctors — Phase 3
- Slovak (or another) language for nurses — Phase 3
- Slovak (or another) language for dentists — Phase 3
- Slovak (or another) language for pharmacists — Phase 3
- Legal minimum for healthcare professionals — Phase 4
Cost Structure
The cost of each course stage / Phase is divided into three parts of 33.3% each:
- Organisation and administration: a non-refundable part from the moment work on the application begins;
- Access to the learning platform materials: considered fulfilled at the moment the Client receives access credentials;
- Work with the teacher: fulfilled proportionally to the lessons completed.
A group starts once the required number of participants has been reached, usually 5–6 people.
If a group is not formed within 120 days from the date of payment, the Client has the right either to switch to individual training, calculated as 1 academic hour of individual work with a teacher for every 5 academic hours in a group, or to request a refund of the unused part of the payment.
Cancellation of Lessons
Group lessons missed by the Client, or individual lessons cancelled less than 24 hours in advance, are considered completed.
Vacancy Criteria
A vacancy shall be considered relevant if it corresponds to the Client’s professional specialization, is located in any region of Slovakia, and offers remuneration not lower than the statutory minimum.
Exclusivity and Coordination of Actions
During the term of the agreement, the Client undertakes to comply with the principle of exclusivity and not to use the services of other employment intermediaries or recruitment agencies within the territory of the Slovak Republic.
The Client undertakes not to take independent steps to search for employment, attend interviews, or enter into direct negotiations with potential employers in Slovakia without prior coordination of such actions with the Company.
Compliance with this procedure is necessary to ensure the quality of the service and to avoid duplicate applications, which may negatively affect the business reputation of both the Client and the Company before employers.
Right of Termination and Reimbursement of Expenses
Violation by the Client of the principle of exclusivity or uncoordinated job search shall be deemed a material breach of these Terms. If such facts are identified, the Company shall have the right to immediately and unilaterally terminate the provision of services.
In the event of such termination, the Company reserves the right to issue an invoice to the Client for the intellectual and administrative work actually performed, including but not limited to:
- adaptation of the CV,
- distribution of the profile to the partner database,
- conducting preliminary negotiations,
- and consultations.
Economic Value of the Services and Compensation
The Client acknowledges that the full market value of the employment support service package, including recruitment, profile preparation, and negotiations, ranges from EUR 1,500 to EUR 3,000, depending on the vacancy.
This service is provided to the Client free of charge, with a 100% discount, exclusively on the condition that the Client fulfils the obligation to work for the recommended Employer for at least 6 months.
Compensation in the Event of Early Termination of Employment
If the employment relationship is terminated at the initiative of the Client, or due to a breach of work discipline by the Client, before the expiry of the above-mentioned 6-month period, the condition on the free provision of services shall be cancelled.
In such case, the Client undertakes to pay the Company a contractual penalty (Zmluvná pokuta), the amount of which includes:
- Actually incurred expenses — payment for the work of managers, translators, and administrative costs related to the organisation of the process.
- Lost profit — the amount of the commission remuneration not received, which the Company was supposed to receive from the employer for the full cycle of employee adaptation, 6 months, but did not receive due to the Client’s actions.
Term and Payment Procedure
The invoice for payment of the contractual penalty shall be issued within 10 working days from the moment the Company receives notification of the Client’s dismissal or resignation and shall be payable within 14 calendar days.
Subject of the Service
Preparation of documents and support during the application process. The decision on granting a residence permit is made exclusively by the Foreign Police of the Slovak Republic. The Company guarantees the quality of document preparation but does not guarantee decisions made by third parties.
Accommodation
Searching for accommodation and conducting physical inspections of housing are not included in the standard price and may be provided by partners for an additional fee.
3. User Responsibilities and Data Accuracy
3. User Responsibilities and Data Accuracy
3.1. You agree to provide truthful, accurate, and complete information, particularly regarding your education, professional experience (CV), and legal status.
3.2. Submitting forged or misleading documents (diplomas, certificates) is strictly prohibited and may result in the immediate termination of services without a refund of any fees paid. The Company reserves the right to retain the payment as compensation for the resources expended in verifying and processing such documents.
3.3. Additional Deadlines
The Client is obliged to provide documents requested by the Company or by public authorities within the deadlines established by law or by the regulations of the relevant authority. Failure by the Client to comply with such deadlines releases the Company from liability for the result.
4. Limitation of Liability (Disclaimer of Warranties)
4. Limitation of Liability (Disclaimer of Warranties)
4.1. Best Efforts: medinklud s.r.o. makes best efforts, based on current legislation and our extensive experience in this field, to ensure a positive outcome for the client. We utilize all our knowledge and professional expertise to prepare applications and documents of the highest possible quality.
4.2. No Direct Liability: Despite our expertise and diligent work, we cannot guarantee a final positive outcome (e.g., issuance of a residence permit, recognition of qualifications, or guaranteed employment), as this outcome does not depend directly on us but is determined by the decisions of third parties and government institutions (the Slovak Migration Police, ministries, hospitals, and clinics).
4.3. Indirect Damages: We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services or informational resources.
5. Intellectual Property
5. Intellectual Property
All content on this website, including text, graphics, logos, layout, and software, is the property of medinklud s.r.o. and is protected by copyright laws. Any reproduction or use of this material without the company’s written consent is prohibited.
6. Privacy and Data Protection
6. Privacy and Data Protection
Your use of this website is also governed by our Privacy Policy (GDPR) and Cookie Policy, which describe how we process your personal data.
7. Termination of Access
7. Termination of Access
We reserve the right to suspend or terminate your access to the website or our services at our sole discretion, without prior notice, for violating the terms and conditions of payment for the Company’s services, or for actions that violate these Terms, harm other users, or damage the Company’s reputation or business interests.
8. Procedure for Submitting Complaints (Reklamačný poriadok)
8. Procedure for Submitting Complaints (Reklamačný poriadok)
A complaint / claim shall be considered officially submitted only if the Company receives a completed and signed application from the Client in scanned copy form.
8.2. Communication Channels
The application must be sent to the email address info@medinklud.eu. Messages sent via messengers such as WhatsApp, Telegram, etc., or oral requests shall not be considered an official complaint and shall not trigger the statutory period for its review.
8.3. Timeframe
The Company undertakes to review a properly submitted complaint and provide a response to the Client within 30 calendar days.
8.4. Limitations
Receiving an official refusal from a public authority or employer shall not constitute grounds for a complaint, provided that the Company has fulfilled its obligations related to support and document preparation in accordance with these Terms.
9. Governing Law and Jurisdiction
9. Governing Law and Jurisdiction
9.2. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the Slovak Republic.
10. Changes to the Terms
10. Changes to the Terms
We reserve the right to amend these Terms at any time. The amendments shall take effect immediately upon their publication on this website.